Customer Service

You can immediately send us a message from our website by filling in the form, or you can write to the following email address: info@mavcsoport.hu.

By clicking here, you can access the Privacy Policy regarding individual data processings carried out by the Customer Service of MÁV Passenger Transport Company Co. You can find the Privacy Policy in chapter 1.

The aim of our customer service is for MÁV Passenger Transport Company to also be accessible via the Internet for its passengers. You can send us your questions and comments by filling in the form.

Your opinion, remarks in connection with our services and company, whether negative or positive, is important to us, since it enables us to learn more about the expectations of our passengers, our own mistakes from which we can learn from through your help. 

The reply time depends on the question posed and the complexity of the reply to be given to it. We send you a reply no later than within the official one month reply deadline or, if necessary, inform you of when you can expect to receive a reply from us within 3 months of submitting your remark, in which case we will reply to you within three months.  

MÁVDIREKT Tel. No.: +36 (1) 3 49 49 49

Need some information? One of the most modern telephone customer services in the country, MÁVDIREKT is at your service. 

It provides information in connection with the timetable, prices and concessions, as well as for planning your domestic and international travel.

Please choose button 8 in MÁVDIREKT menu functions for information in English.

We welcome you to our customer service offices where you can make your travel arrangements quickly and conveniently.

Our company operates multiple customer service offices to cater for the personal needs of our passengers. Visit our offices if you wish to request information in person, have any questions in connection with your journey, ticket purchase.

Main office services:

• Travel planning (on domestic and international lines)
• Information on prices (for domestic and international lines)
• Certification of break of journey (domestic lines)
• Certification of cancellation (for domestic and international tickets)
• Certification on missing the connecting train (for domestic and international tickets)
• Ticket (for tickets purchased at the ticket office, from ticket vending machines or via the e-ticket system) validity extension (of domestic and international tickets)
• Certification of train delays
• Ordering, paying for and receipt of the START Club card
• Processing remarks made by the passenger or cooperating in processing remarks made by the passenger
• It is possible to pay by credit card in all of our customer service offices.

In addition to the above services, we also offer a variety of other services (such as a lost property service, etc,) and sell various items (such as, railways gifts, Budapest Card, etc.), which we inform you of at the given office.

The opening hours indicated below may change periodically. For temporary opening hours and further information  about ticket office, railway station click here. 

You can enquire about any property you lost on trains and at stations by calling the central MÁVDIREKT number +36 (1) 3 49 49 49, under the special information section or the contacts provided below. Please also enquire at several possible places in person, since the place where the item is deposited is not always identical to the place where it was lost. We store lost property for 3 months.